Concierge - 35

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Pay
£103.08
£14.73/h

Including holiday pay

Start date and shifts

11 Mar 2025 · 1 shifts

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Job role
Concierge
Job description

Concierge is hard-working and trustworthy and is able to run the onsite Concierge & Lifestyle service for a luxury office space in . In addition to responding to the enquiries from members you will also build new supplier relationships, (i.e. conduct meetings with new hotels, restaurants, bars and entertainment venues) as well as being a key contact for all members. A personalised approach is crucial to delivering the service offered by office. The Concierge is able to network and build lasting, professional relationships with clients, while constantly keeping service levels high. A successful Concierge demonstrates good powers of observation and be able to identify weaknesses before they become problematic, is proactive, hungry to learn, and be respectful in all their dealings with staff and clients. Concierge pro-actively manages and markets the office to ensure: • Excellent delivery of customer service and customer satisfaction; • External meeting room revenues are maximised through the delivery of timely response and clear communication; • Build and maintain a strong community network; • High standards of presentation and maintenance Customer Experience • Provide first class customer service to all members, and visitors to the club. • Engage with all existing members, and potential new members to strengthen and increase good customer relationships by understanding them and their business. • Assist with catering requirements and restaurant bookings to members and external clients. Community/Day-to-day Operations: • Ensure all day-to-day members requests and complaints are handled effectively and efficiently to ensure total customer satisfaction. • Ensure all post and parcels are delivered to membership holders in timely manner. • Coordinate member requests in a prompt and timely manner whether face to face, by email or on the telephone. • Good control of all concierge related systems and platforms.

Industry

Office

Job location

London W1K

Full address will be shown once hired for the job.