Claims Customer Service Executive

Experience level

Novice

Assist customers with inbound queries through either phone, email or chat. Must be comfortable with predominantly phone-based work. Up to a months' experience.

Job description

This is a temporary opportunity and we are looking for people who are immediately available. Shift time could be 8am-5pm, 9am-6pm, 10am-7pm or 11am-8pm. Rota will be decided prior to starting. What you'll be doing Providing outstanding service when a customer makes a motor claim over the phone with , ensuring their needs are taken care of sensitively and effectively (e.g. liaising with our partners to ensure a seamless customer experience) Collecting and recording accurate details from our customers Verifying and monitoring claims received digitally, and following up with customers to ensure their needs are taken care of (inbound and outbound calling) Using liability assessment tools and case law to help establish liability Selling the benefits of using claims services provided by to third party drivers Using your initiative as well as various tools/databases to locate driver contact details Due to the nature of the role, some ‘out of hours’ work will be required. You will work a maximum of 40 hours per week, including evenings and weekends. You will work 8:00-20:00. Who you are You are naturally empathetic and can put customers at ease during stressful situations You have a polite and welcoming telephone manner You are a quick learner and embrace change You are organised and can be relied upon to get things done You always seek ways to improve our processes What we're looking for from you Excellent written and verbal communication skills You will have experience in a customer facing role A solutions-focused mindset who always has the customer best interest at heart Desirable: knowledge of motor claims processes Desirable: experience dealing with customers that are vulnerable, aggrieved or distressed Our Process: A short online exercise A video interview with one of our Manager (30 mins)

Industry

Office