French Speaking - Agent (Part-time 20-25h/w)

Experience level

Novice

Assist customers with inbound queries through either phone, email or chat. Must be comfortable with predominantly phone-based work. Up to a months' experience.

Job description

We are looking for a French-speaking Agent in London to our Team in Switzerland. We are looking for a dedicated, enthusiastic Agent to work on a part time basis mostly Mondays, Wednesday, Thursdays or Saturdays. Please note, this is an ongoing role and rota on this job is just an indication of the shift pattern. Please note a certain level of flexibility is required as the rota may change e.g. when covering annual leave etc. This is a hybrid role. The role: • Fluent spoken and written French required (German speaking a bonus.). • Be a key member of our team, providing to our users in Switzerland. • First point of contact for incoming queries via the phone, e-mail or chat. • Management of our engagement tool. • Gathering of feedback from our users on optimisations and improvements we can make to our platform and service. Candidate profile: • Previous Service experience (ideally in a technology-led business) • Friendly and helpful person, excellent interpersonal skills • Proactive and dedicated individual • Excellent Microsoft skills (Excel, Word, Power Point and Outlook) • -oriented individual • Excellent organisation skills, structured and solution-oriented way of working • Ability to receive and implement feedback What can you expect? As Agent you will be responsible to ensure the smooth running of the daily operations of our Swiss business. You will manage requests via the phone, mail or chat and directly align with our staffing- & operations teams. What’s in it for you? • Be part of a great team • Your opinion matters: you can improve product, processes, and tools at • You are changing the way the world works by digitally disrupting the traditional staffing industry

Industry

Office