Customer Services/Administration

Experience level

Intermediate

Assist customers with inbound queries through either phone, email or chat. Must be comfortable with predominantly phone-based work.

Job description

Join ’s behind- -scenes team and help our community bloom! Are you passionate about plants and love delivering thoughtful, helpful customer service? , a family-run group of unique garden shops across South East and Central London, is looking for a Temporary Customer Service & Admin Assistant to join our busy office team. This is an office-based role where you’ll be first point of contact for our online customers, working with Zendesk to respond to enquiries, resolve issues, and provide guidance on our products. You’ll also support general admin tasks to help keep operations running smoothly. Key Responsibilities: Respond to customer emails via Zendesk, offering friendly and knowledgeable advice and support Handle product queries, order updates, and returns with professionalism and care Support daily administrative tasks to ensure smooth internal operations Help keep office space tidy and organised Collaborate with wider team to share updates and improve customer experience What We’re Looking For: Excellent written and verbal communication skills Experience using Zendesk (or similar platforms) is a strong plus A calm, solution-focused approach to customer service Solid organisational skills and admin confidence A genuine interest in horticulture, design, or retail is a bonus A proactive team player who enjoys a fast-paced, friendly environment At , we believe in cultivating not just beautiful spaces, but meaningful connections with our customers and with each other. This temporary role is ideal for someone looking to contribute to a positive mission while gaining valuable experience in a dynamic office setting.

Industry

Office