As a leading player in the retail sector that specialises in various consumer goods, the corporation has multiple locations across Geneva. It employs a substantial workforce to serve its customers. Known for its commitment to quality and customer service, the retailer constantly seeks innovative ways to improve its operations.
Since September 2023, the supermarket chain has been working with Coople to outsource the payroll management of its student pool. The goal was to relieve the HR department, lower and control costs, adopt digital solutions, and increase business flexibility.
Thanks to its collaboration with Coople, the company was able to recruit reliable and qualified students quickly. The company also had the guarantee that all the necessary documents, such as criminal record and debt collection extracts, were available and stored centrally on the platform.
The management of a significant number of part-time students within the corporation’s larger workforce was a crucial aspect of the company's intricate operational framework. This workforce covered irregular shifts and provided last-minute backup for absences. However, aligning the varied availabilities of students with part-time work schedules was a constant challenge, consuming significant HR resources that could have been allocated more effectively.
The primary challenges were:
Coople supported the retail giant by offering detailed training to store managers, facilitating a smooth transition to the digital platform. This allowed for easy and efficient navigation of the platform's features. Additionally, they can publish their own jobs, select suitable candidates and manage the published jobs in real time in a simple and intuitive manner.
Since Coople took over administrative and operational management of the student pool, the company's HR department has been able to refocus on its priorities. Communication with locations, scheduling adjustments and contract-related matters are now handled centrally, while those on site retain decision-making autonomy.
This flexible approach allows for a quick response to changes in workload and student availability, resulting in more efficient personnel planning. Through Coople's comprehensive support, the retailer achieved its goals of cost control, digital transformation, and increased business flexibility.
Working with Coople was a decisive step for the company in terms of human resources management. By transferring the administration of its student pool and short-term contracts to Coople, the company was able to increase its operational efficiency significantly while reducing the workload of its HR department.
Store managers can now quickly and easily manage their temporary staffing needs and have complete autonomy in selecting profiles. This flexibility enables them to respond more effectively to business fluctuations and ensure operational continuity, even in the event of unforeseen absences.
Coople's management of over 500 flexible employees and 100 students has significantly increased team efficiency. The introduction of digital solutions, along with Coople's support in training, recruitment and management, has led to notable results, highlighting the advantages and potential of this strategic partnership.
