Switzerland’s largest supermarket chain transfers workforce management for its entire student pool to Coople.

As a leading player in the retail sector that specialises in various consumer goods, the corporation has multiple locations across Geneva. It employs a substantial workforce to serve its customers. Known for its commitment to quality and customer service, the retailer constantly seeks innovative ways to improve its operations.

Challenge

The management of a significant number of part-time students within the corporation’s larger workforce was a crucial aspect of the company’s intricate operational framework. This workforce covered irregular shifts and provided last-minute backup for absences. However, aligning the varied availabilities of students with part-time work schedules was a constant challenge, consuming significant HR resources that could have been allocated more effectively.

The primary challenges were:

• Significant HR resources blocked for student pool management
• Limited cost control and efficiency
• Need for a simpler, more intuitive digital solution
• Operational inflexibility due to students' varying availabilities

How did Coople help?

Coople supported the retail giant by offering detailed training to store managers, facilitating a smooth transition to the digital platform. This allowed for easy and efficient navigation of the platform’s features. Coople also created a dedicated landing page, streamlining the hiring process and making recruitment more user-friendly.

Continued support from Coople helped the supermarket chain identify and recruit the right candidates, while the creation of a dynamic student pool helped maximise resource utilisation. This flexible approach enabled quick adjustments to varying workloads and student availabilities, resulting in smoother and more efficient workforce planning. Through Coople’s comprehensive support, the retailer achieved its goals of cost control, digital transformation, and increased business flexibility.